Shipping policy

Shipping Policy

Last updated: September 21, 2026

Thank you for shopping with The Creator’s Attic. The following information explains how your order is produced, shipped, and delivered.

Made-to-order production

Our products are created especially for you after your order is placed. Please allow time for your order to be produced before it ships. Production time is separate from shipping time.

Once your order has shipped, you’ll receive a confirmation email with tracking information when tracking is available.

Shipping rates

Available shipping options and costs are calculated at checkout based on:

  • The products in your order
  • Your delivery address
  • The shipping method available for your destination

You’ll be able to review the shipping cost before completing your purchase.

Estimated delivery times

Delivery estimates shown at checkout begin after your order has been produced.

Typical carrier transit times after fulfillment are:

  • United States: approximately 3–7 business days
  • International destinations: approximately 5–20 business days

These are estimates rather than guaranteed delivery dates. Some products and destinations may have different shipping options or delivery times.

Production or delivery may take longer during holidays, high-volume periods, severe weather, customs processing, or carrier disruptions.

Multiple packages

Products may be made at different facilities. If your order contains multiple items, they may arrive separately and you may receive more than one tracking number. You will not be charged additional shipping after your order has been placed.

International orders, customs, and taxes

International orders may be subject to import duties, taxes, customs fees, or handling charges imposed by the destination country. Unless checkout states otherwise, these charges are the customer’s responsibility and are not included in the product or shipping price.

Customs processing may also delay delivery. We cannot predict or control customs fees or processing times.

Address accuracy

Please review your shipping address carefully before submitting your order. Customers are responsible for providing a complete and accurate delivery address.

If you notice an error, contact us as soon as possible through our Contact page. Because orders may enter production quickly, we cannot guarantee that an address can be changed after an order is placed.

We are not responsible for orders delivered to an address entered incorrectly by the customer. Additional shipping charges may apply if an order must be reshipped.

Tracking and carrier delays

Tracking information may take up to 48 hours to update after a shipping confirmation is sent.

Once a package is accepted by the carrier, delivery timing is controlled by that carrier. The Creator’s Attic is not responsible for carrier delays, but we’ll do our best to help if a shipment appears to be stuck or missing.

Lost, damaged, or incorrect orders

If your order arrives damaged, contains an incorrect item, or appears to be lost in transit, contact us through our Contact page as soon as possible.

Please include:

  • Your order number
  • A description of the problem
  • Clear photos of the item and packaging for damaged or incorrect orders

Claims should be submitted within 30 days of the estimated delivery date so we can investigate and determine the available resolution.

Questions

If you have questions about shipping or an existing order, contact us through the Contact page at thecreatorsattic.com and include your order number.